AAS provides a range of solutions to meet your business objectives including:

Member Services

• contributions: Superannuation Guarantee; co-contributions; member contributions; over the internet; ad-hoc contributions; spouse contributions; salary sacrifice; personal contributions; transfers-in; over-the-counter transactions.
• payments: rollovers; benefit payments; withdrawals; financial hardship; death and total and permanent disability claims; salary continuance; payments to ERFs.
• member investment choice: switches on-line; via telephone; in writing; direct share investments; unitised and crediting rates available; hundreds of choices.
• internet: register on-line; account balances; benefit estimates; transaction details; last statement; imaged statements; check and change insurance cover; on-line switching; context sensitive help for all screens; change password; scheme message alerts; targeted messaging; surveys; investment choice (dollars and units capability) tax file number changes; exit notifications; request payments; ad-hoc contributions; change beneficiary details capability; library of scheme forms; frequently asked questions.
• contact centres: dedicated telephone number and post office box for the fund; annual and half-yearly member statements; extended call centre operating hours (as agreed); IVR facility; benefit quotes and estimates; fund unique e-mail address; handling faxes, e-mails, letters, calls; all documents imaged for easy viewing and retrieval; outbound calls; auto call-back surveys; statements via e-mail; computer telephony integration; all calls recorded; after hours messaging; multi-media capability; skill-based call routing; dedicated training staff; call histories available; independent call monitoring and assessment; PS146 compliance; services for education, coaching and financial planning needs; random quality assurance checking; formal monthly feedback meetings with staff.

Employer Services

• contributions: via clearing house; internet; direct debit; electronic funds transfer; payroll interfaces; cheque; and paper-based processing using optical character recognition forms
• internet services : contribution files; manual entry; attach payroll file; attach MS Excel file; multi-plan support; multiple payment options; scheduled payment facility; flexible search functions; view and change employee details; add new members; terminate members; on-line user guides; dedicated employer help-desk; check status of files sent; on-line data entry; contribution files; on-line forms; update member records; register on-line; multiple user capability with appropriate user privileges; scheme message alerts; change password on-line; statements on-line; employer feedback area.
• other services: employer call program (as necessary); payroll interface training; support with trade shows; internet training; data management tools; tailored employer reports; assist with compliance obligations for employers; assist with accuracy of data remitted, reconciliations; provide member details and statistics; updates for legislative changes and employer superannuation obligations; newsletters, seminars, bulletins and other communications.

Trustee Services

• general: accounting and taxation services; scheme technical advice; corporate services including payroll, accounting, billings system; secretarial duties including board minutes, meetings, reports; IT support; adherence to Privacy Act provisions; AFSL compliance reporting; boardroom facilities; all member and employer communications handled; full document and contact imaging; website design and maintenance services available; website hosting; data migration management; account transition and setup; member histories and archiving; personalised member communications (format and content); tailored messaging to groups of members; flexible scheme designs supported including insurance, fees, structure; group life insurance and claims management services.
• reporting: preparation of annual reports and taxation statement; year-end regulatory reporting; key performance indicators and service standards; independently verified quality controls; statistical fund information; bank accounts and reconciliations; scheme audit; scheme analysis for peer comparisons; member histories and archiving; compliance updates and newsletters; marketing plans; member segmentation reporting; risk management services; case studies; quarterly compliance checklists.
• CRM tools: data analysis, customised reporting, drill downs, graphical reporting, spreadsheets, database toolset, member and employer segmentation, differentiated messaging.
• marketing services: marketing campaigns; strategy and planning skills; development of newsletters, brochures, posters; support for events and exhibitions; preparation of advertising and presentations; brand and corporate identity strategies; production of all stationery items and printing, website design, build and support.